Death and the Credit Card

This may or may not be true, knowing that what is on the Internet is usually a bunch of BS that only the most clueless will accept as true. But it is so priceless, and so, so easy to see happening, customer service being what it is today.

A lady died this past January, and Credit Card Company billed her for February and March for their annual service charges on her credit card, and added late fees and interest on the monthly charge. The balance had been $0.00 when she died, but now somewhere around $60.00. A family member placed a call to Credit Card Company.

Here is the exchange:

Family Member: "I am calling to tell you she died back in January."

Credit Card Company: "The account was never closed and the late fees and charges still apply."

Family Member: "Maybe, you should turn it over to collections."

Credit Card Company : "Since it is two months past due, it already has been."

Family Member: So, what will they do when they find out she is dead?"

Credit Card Company : "Either report her account to frauds division or report her to the credit bureau, maybe both!"

Family Member: "Do you think God will be mad at her?"

Credit Card Company: "Excuse me?"

Family Member: "Did you just get what I was telling you - the part about her being dead?"

Credit Card Company : "Sir, you'll have to speak to my supervisor."

Supervisor gets on the phone:

Family Member: "I'm calling to tell you, she died back in January with a $0 balance."

Credit Card Company : "The account was never closed and late fees and charges still apply."

Family Member: "You mean you want to collect from her estate?"

Credit Card Company : (Stammer) "Are you her lawyer?"

Family Member: "No, I'm her great nephew." (Lawyer info was given)

Credit Card Company: "Could you fax us a certificate of death?"

Family Member: "Sure." (Fax number was given )

After they get the fax:

Credit Card Company: "Our system just isn't setup for death. I don't know what more I can do to help."

Family Member: "Well, if you figure it out, great! If not, you could just keep billing her. She won't care."

Credit Card Company: "Well, the late fees and charges do still apply." (What is wrong with these people?!?)

Family Member: "Would you like her new billing address?"

Credit Card Company: "That might help."

Family Member: " Odessa Memorial Cemetery , Highway 129, Plot Number 69."

Credit Card Company: "Sir, that's a cemetery!"

Family Member: "What do you do with dead people on your planet???